Recent Study Finds Confirmit Voice of the Customer Solution Can Deliver 365 percent Return on Investment to Retailers

A positive, consistent customer experience increases customer loyalty, likelihood of recommendations and improves future revenue opportunities London, UK and Oslo, Norway and New York, NY: 17 September, 2015: Can a Voice of the Customer (VoC) programme improve a retailer's overall customer experience strategy and impact its bottom line? A recent study says yes. The Total Economic Impact (TEI) of Confirmit for Retail Organisations, a commissioned study conducted by Forrester Consulting on behalf of Confirmit, the... Source: RealWire