RS Components confirms link between VoC and culture change

Leading B2B retailer brings CX to the boardroom, empowers employees to make a differenceLondon, UK, and Oslo, Norway and New York, NY: 30 June, 2016 – RS Components joined forces with Confirmit at two recent events in London, urging attendees to make the connection between Voice of the Customer (VoC) and culture change. Paula McKillen, Head of Customer Experience at RS Components addressed both the Market Insight Forum and Confirmit’s Driving Transformational Change seminar to... Source: RealWire